Privacy Policy

Schuman Heating & Air ("we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit schumanheatingandair.com or contact us, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly to us, such as when you fill out a contact form, request a quote, place an order, or call our office. This typically includes your name, address, phone number, email address, and any details about the service you are requesting.

When you make a purchase through our online store, payment is processed by Shopify. We do not store your full payment card details on our servers.

We also collect limited technical information automatically when you visit the site, including your IP address, browser type, device type, pages viewed, and referring URL. This information is collected through cookies and similar technologies, including Google Analytics.

How We Use Your Information

• To respond to inquiries and schedule service.
• To provide quotes, estimates, financing referrals, and complete the work you request.
• To process orders and deliver products purchased through our store.
• To send service reminders, appointment confirmations, and follow-up communications.
• To improve our website, services, and customer experience.
• To comply with applicable laws and regulations.

How We Share Your Information

We do not sell your personal information. We share information only with service providers who help us operate our business, including:

• Shopify, for processing online store orders and payments.
• Synchrony Bank, if you choose to apply for financing through our website.
• Podium, for the chat and messaging widget on our site.
• Google Analytics, for understanding website usage.

We may also disclose information if required by law, subpoena, or to protect the rights, property, or safety of Schuman Heating & Air, our customers, or others.

Cookies and Tracking

Our site uses cookies to keep your shopping cart, run Google Analytics, and power the Podium chat widget. You can disable cookies in your browser settings, though some parts of the site may not function properly.

Data Retention and Security

We keep customer information for as long as needed to provide service, meet legal and tax requirements, and resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect the information we hold, but no system is completely secure.

Your Choices

You can opt out of marketing emails at any time by following the unsubscribe link or contacting us. You can request that we update or delete the personal information we hold about you by contacting us at the details below.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

Contact Us

Questions about this Privacy Policy? Contact us:

Schuman Heating & Air
Earlville, Iowa
Phone: (563) 542-5488
Email: info@schumanheatingandair.com